If I have a question about a product or an order I have placed, who should I contact?
We would be more than happy to help with any questions that you have.
Please contact us by emailing firstname.lastname@example.org or by phone at 800.494.0087.
Please note that standard office hours are 8:00-5:00 EST.
What is the standard shipping and delivery time?
Generally, all orders should be fulfilled in 7-10 business days. Items will be shipped from Cincinnati, Ohio to the address you provided. All orders are shipped via USPS Priority Mail.
Is expedited shipping an option?
Expedited shipping is not currently an option. All orders are shipped USPS Priority Mail which is delivered to all US locations within 2-3 days of shipment.
Is international shipping an option?
International shipping is not currently an option. We are able to ship to all 50 US states, including Alaska and Hawaii.
What is the return policy?
All merchandise is unconditionally guaranteed against defects in workmanship and materials. Please note, however, that unless defective, customized garments and merchandise are unable to be returned or exchanged.
Please feel free to reach out to our Customer Service team at email@example.com with any questions.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived damaged. While top-notch service is always our goal, occasionally things happen outside of our control.
Please reach out to firstname.lastname@example.org and we will take care of that for you.
How do I check my store credit balance?
There are two ways that you can check your store credit balance.
If your order is not time sensitive, please reach out to our Customer Service team at email@example.com or 800-494-0087 and we will provide you with the balance as soon as possible.
If you would like to check your balance online, please follow these steps.
- Add any item to your cart.
- Press the “Checkout” button.
- On the Information page, enter your gift card code in the Gift Card box in the Cart and select apply.
- The gift card amount will be shown below “Shipping” in the Cart.
How often do you add new products to the store?
Our goal is to keep product offerings fresh. A selection of new products are added to the store quarterly, and will likely contain new seasonally appropriate options.
What if I have a product to recommend for the store?
Great! We’d love to hear from you! Please email your idea to firstname.lastname@example.org so our team can look into the possibility of adding it to the store.
How can I check the status of my order?
When your order ships, you will receive a shipment confirmation email containing your tracking number.
If you have an order status question ahead of receiving a shipment confirmation, please feel free to reach out to email@example.com or 888-MUNOZ-78.
Where can I find product sizing information?
On each clothing item offered, a size chart has been provided in the product pictures.
Information about the model’s height and the size they are wearing have also been provided so that you can use that to gauge the fit of the item.
Can I cancel or change my order?
If you need to modify your order in any way, please reach out within 48 hours to firstname.lastname@example.org or 888-MUNOZ-78. As long as the order has not already been shipped, we will do our best to accommodate any changes.
How can I change my shipping address?
If you need to change your shipping address, please reach out within 24 hours to email@example.com or 888-MUNOZ-78. As long as the order has not already been shipped, we will do our best to accommodate any changes.
What are the payment methods available?
In addition to TaleMed gift credit, we also accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay and Shopify Pay.